Troubleshooting Tips

1. Refillable Machine Issues

Can’t get water out of the taps – please fill the water level up above the straw (stick) in the middle of the bottle as high as you can go without the bottle overflowing – this should release any airlocks inside. Please try opening the blue (cold) tap after about 5-10mins and see if the issue has been resolved. This may need to be done a second time just to make sure.

Broken tap – please send an email to the respective NSW or QLD Service Team per below.

Dirty bottle on top – don’t panic, this is your tap water before the filter – good news, you are filtering it!! It is ok to use the machine if this is a dirty/sediment look, but please also email the respective NSW or QLD Service Team to book a service and we will call past and give it a clean for you.

Not cold – please make sure the issue is not with the power point first – maybe try something else in that power point. If it sounds like the machine is running but the water isn’t cold, we may need to swap it over for you – it’s all part of the deal. If so, please turn the machine off at the power point, the filters still work so it’s ok to keep using the machine and then email the respective NSW or QLD Service Team so we can resolve the issue for you.

2. Plumbed-In Machine Issues

Can’t get water out of the taps – best to give us a call and we can troubleshoot over the phone – 1800 123 198, option 2 and follow the prompts.

Broken tap – send an email to the respective NSW or QLD Service Team per below.

Not cold (or hot) – please make sure the issue is not with the power point first – maybe try something else in that power point. If it sounds like the machine is running but the water isn’t cold (or hot) we may need to swap it over for you – it’s all part of the deal. If so, please turn the machine off at the power point, the filters still work so it’s ok to keep using the machine and then email the respective NSW or QLD Service Team so we can resolve the issue for you.